Agenda

Content takes center stage at CLO Symposium

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  • Day 1

    October 14, 2019

  • Day 2

    October 15, 2019

  • Day 3

    October 16, 2019

  • Chief Learning Officer magazine’s Learning In Practice Awards program recognizes industry leaders who have demonstrated excellence in the design and delivery of employee development programs. All Symposium registrants are invited to join us for the CLO Learning In Practice Awards Luncheon on Monday, October 14, where we will reveal the 2019 CLO of the Year!
    Learning In Practice Awards
    Networking Opportunity
    Where
    Zurich Ballroom EFG

  • Welcome to CLO Symposium Fall 2019!
    Keynote
    Where
    Zurich Ballroom ABCD

  • This will be an unusual happening: a live, dynamic, large-group event for attendees to experience The Art of Gathering in real time. In this highly interactive special event, Priya will design a live laboratory that demonstrates the ideas of her book and connects us to each other in new ways, while breaking down the anatomy of what actually makes for transformative gatherings. Drawing from her new book, Priya will lead a group experience that demonstrates how gathering is a form of leadership, and then reverse engineer what she does to create this sense of community. The result is a dynamic, memorable, exciting experience that will give you real tools to walk away with and apply to all of the gatherings in your own work and life.
    Keynote
    Where
    Zurich Ballroom ABCD

  • Today's employees have high expectations for their organization's learning management and development programs. Gone are the days of “one size fits all” self-service learning kiosks. MUFG Union Bank, N.A., knew that to continue to flourish in a competitive job market, they needed to provide their employees with meaningful learning and development experiences, and ensure they have the skills needed to adapt to a changing business environment. Explore how Union Bank connects, imports, manages and promotes flexible libraries of cutting-edge learning content from anywhere. And see how they create dynamic learning paths that empower employees to use that learning to drive individual, team and organizational performance.

    Learning outcomes:

    • How to transform your employees’ learning experience from self-service search to the fully personalized they expect.
    • How to align learning outcomes to development business goals.
    • Best practices for measuring the impact of your learning programs for individuals, teams and your business.

    Workshop
    Where
    Vevey 3

  • Scale and sustainability are top considerations in designing and developing a digital, self-directed leadership development program. Also critical are the requirements of engaging content that is aligned to the business, and a design that makes the learning easy to apply, including: virtual classroom events, learning reinforcement, gamification and self-directed digital content. In this session, explore the world of gaming and how it relates to leadership development in a digital environment.

    Attendees will explore the following insights:

    • The challenge — identifying the need for a digital leadership development program.
    • The choice — evaluating content partners and criteria for decision.
    • The characters — managing stakeholders and the change of transitioning to digital learning.
    • The content — structuring the program for alignment, engagement and application.
    • The conclusion — leading indicators of success and a focus on continuous improvement.

    Takeaways

    • Empower attendees to identify the need for a digital leadership development program and evaluate content partners.
    • Help attendees determine a strategy for managing stakeholders and overall change management.
    • Explore options to structure the program for alignment, engagement and application.
    • Provide leading indicators of success and how to focus on continuous improvement.

    Click to Download Session PDF

    Workshop
    Where
    Vevey 2

  • In this continuation of D2L’s panel at the CLO Symposium Spring Event, Dr. Irwin, Executive Dean of University of Memphis, Tamera Maresh-Carver, managing director of learning at FedEx Express, and Joe Kelly, manager at FedEx Express–Memphis World Hub, will dive deeper into the significance of an effective competency program. The University of Memphis Global partnered with FedEx Express to provide a competency-based program, the LiFE (Learning inspired by FedEx) Prep Academy. Each organization had high expectations that there would be positive and profitable results, but they never imagined the impact it could have on the life of FedEx employees.

    This panel will share the different strategies and tools used to provide a self-paced innovative learning experience for FedEx employees, and why it matters beyond the classroom, and beyond the shipping floor.

    Attendees will walk away with:

    • Different strategies and tools to create a self-paced learning experience.
    • Better understanding of the practicality and importance of learning pathways.
    • Next steps in designing a program suited to their organization’s needs.
    Workshop
    Where
    Vevey 1

  • “What will distinguish the most profitable companies from the rest won’t be whether they offer foosball or free food. It will be whether leaders foster a workplace culture where employees feel a sense of belonging, like their jobs and trust their managers to help them move on to a better one.”

    As a Wall Street Journal reporter wrote, the difference between success and failure for companies will be the quality of their leadership. Unfortunately, despite increased investments in leadership development, most organizations still report poor leadership quality and bench strength, and especially at the most critical group — your frontline managers who are responsible for more than 80 percent of your workforce.

    Join us for an engaging session where you will explore:

    • Insights on how and why frontline leadership is changing and what’s getting in the way of effective development.
    • Leadership 480, a multilevel approach to leadership development focused on making every minute, every day and every month count toward reaching meaningful leadership goals.
    • Practical tips to stop, start, and continue for your leadership development experiences.

    CLICK TO DOWNLOAD SESSION HANDOUT

    Workshop
    Where
    Vevey 4

  • As a learning professional, you know the value of learning to the future success of your organization is as high as the value of any other key function. But your experience has also taught you the difficult process of defending your budget or receiving buy-in from senior leaders. The reality is that the learning function is still seen by many as nice to have, but non-essential and the first to suffer cuts.

    This session will explore:

    • How a system of learning governance could make a revolutionary difference to how learning is viewed by its stakeholders.
    • How to connect your learning strategy directly to your organization’s commercial strategy.
    • The agile learning function that can respond quickly to or, better, anticipate the skill and knowledge challenges that the organization faces.
    • How to create and manage a learning environment that produces better business performance.

    DOWNLOAD SESSION HANDOUT

    Workshop
    Where
    St. Gallen 1

  • Behavioral scientists have long known that choice fatigue — the exhaustion we feel when we make too many choices — inhibits our ability to make any choice at all. Apply this to corporate learning, and you have to wonder if your content strategy — combining learning resources from different providers that can amount to a library in the tens of thousands — is actually inhibiting learners from moving beyond their status quo. As CLOs are increasingly charged with driving organizational transformation, the status quo isn’t good enough.

    We will explore how principles from marketing and insights can reduce hidden barriers to learning. We will cover such topics as:

    • The difference between learner goals and program benefits.
    • Counterfactuals as “moments of truth” — what would happen if you DIDN’T learn?
    • Using defaults to reduce choice fatigue.
    • Learning choice architecture.
    Power Hour
    Where
    Zurich Ballroom ABCD

  • By the year 2025, Generation Y will comprise three-fourths of the workforce, and Gen Z, accounting for more than 25 percent of the U.S. population, will start flooding the workplace.

    Each generation brings new expectations with it, and as a result, organizations must adapt and meet, or surpass, those expectations in order to find better ways to attract and retain the top talent crucial for organizational success. Learn the three landmines to avoid!

    Takeaways:

    • Discover the three generational land mines
    • Learn a new meaning for ABC through the generational lens
    • Explore why perspective is the key to transforming culture
    Power Hour
    Where
    Zurich Ballroom ABCD

  • Hear from Kelly as she talks through lessons learned from partnering with employers to re-skill their workforce.

    Key takeaways:

    • Reskilling requires a deep understanding of the future role that goes well beyond the job description, and is inclusive of the job activities and soft skills necessary for success on-the-job.
    • Reskilling requires a deep understanding of your workforce and the barriers to success they may face in the new role.
    • Reskilling may require challenging the pre-conceived ideal profile of the future role.
    • The approach to reskilling requires a single solution that integrates all that is needed for success on the future job (e.g. integrated skills instruction, certification, CV support, mentorship, realistic job preview, repeated and varied practice of key job skills, etc.).
    Power Hour
    Where
    Zurich Ballroom ABCD

  • Improvise This: Next Level Networking

    Second City Works will get the energy back up at the end of the day and help participants take their networking to the next level. Kicking off this session, we’ll improvise to tee up the improv mindset fundamental cornerstone of listening with an others-focused perspective to create more collaborative and connected conversations.
    Where
    Zurich Ballroom ABCD

  • Whether it’s due to industry disruption or market growth, change is happening at a faster and faster pace. To thrive, businesses need learning organizations that don’t just keep pace but help them proactively, continuously and consistently transform how they do business. That requires a blueprint for ongoing adaptation in the learning organization.

    In this special keynote conversation, learn from three learning executives about how their organizations have transformed the learning function and how they plan to continue to push the agenda forward.

    You’ll learn:

    • Strategies and tactics for aligning learning with business priorities
    • Techniques and tips for ongoing learning transformation
    • Ideas and insights into the future learning agenda
    • Moderator:

      Jesse Jackson, JPMorganChase

      Speakers:

      Diane August, Nationwide
        Jason Oliver, AT&T
    Keynote
    Where
    Zurich Ballroom ABCD

  • Learning leaders are under increasing pressure to provide hard data that shows a relationship between learning activities and business outcomes. We’ll share an innovative approach that we’re using to create a methodology, process and infrastructure that begins to tie learning to business impact. We’ll also explore how to identify the right data sources for your organization and how to store data in a centralized, integrated, automated and scalable environment.

    Supporting learning objectives/session takeaways:

    • Determine the data sources that are appropriate for your organization.
    • Understand your needs for data storage and usage.
    • Identify next steps for collecting and storing data.

    DOWNLOAD SESSION HANDOUT

    Spotlight Workshop
    Where
    Vevey 1

  • Second City Works will lead participants through a series of active exercises designed to build an improvisational mindset and access new pathways to learning. Using experiential learning to practice skill-building in a low-risk environment.

    The session will explore:

    • Key improv tenants of Ensemble.
    • Others’ Focused Communication.
    • Creative Collaboration.
    Spotlight Workshop
    Where
    Vevey 2

  • Underwritten by

    At a time when employees can go anywhere for their learning (and they do), how do you get them to come to you first? At the same time, what approach can an L&D team take to get employees to focus on their individual development in support of increased performance? The solution needs to scale across time zones, geographic locations, traditional training and development preferences, and reach employees at all levels of the organization. You have one shot, a limited amount of time to get it going and a shoestring budget. Now go!

    Using imagination, creativity, technology and innovation, AbbVie created an employee development juggernaut that defied the odds. Events regularly sell out, employees take to social media to tweet about their own development and employee engagement scores have jumped. Almost two-thirds of global employees participate, close to 65 percent of senior leaders are involved in teaching, almost every C-suite leader actively and publicly participates. The solution includes webinars delivered by content experts, a 24-hour radio program, multiple in-person events, functional viewing parties, a TED event and a go-to online portal with resources for development.

    While the story behind this award-winning initiative is amazing, it’s also full of lessons about:

    • Agility
    • Focus
    • And letting go of ownership
    Spotlight Workshop
    Where
    Vevey 3

  • In this session, Chicka Elloy will explain the radical changes at BCD Travel in learning culture and focus. Moving away from the traditional offerings of L&D and now creating opportunities for more scalable growth and development. Peer-to-peer sandboxes in Australia with China, virtual coffees in Spanish, in LATAM, and replacing a decade old competency model with guided principles. Let’s explore moving away from specialist mindsets and toward promoting generalist attitudes.

    In this session you will learn:

    • The art of crossing functions towards a career lattice culture
    • How to scale a successful middle management intensive leadership program into 4 months, with over 200 graduates, applying skills directly into their role
    • The power in tying everything to company strategy and values – making your learning relevant to all
    Spotlight Workshop
    Where
    Vevey 4

  • Data show that the majority of employees are not engaged in their work and have low enthusiasm for their roles. And some leaders believe that they need to promote and hire the best and brightest talent no matter how they treat their colleagues. This lack of engagement and compassion creates negative work cultures that lower performance and profits.

    In this workshop, we'll show why a culture of empathy is key to growing the business, engaging employees, and attracting and retaining talent. We'll present data, insights, case studies and tools that any company can use to build their own culture of empathy.

    You’ll learn:

    • Why employees are unhappy and the power of empathy to turn things around.
    • How organizational charts disengage employees by neglecting the human element.
    • How a culture of empathy connects the company to employees and customers.
    • Tools any organization can use today to start working toward a thriving culture of empathy and business growth.

    If your organization is ready to engage employees, inspire loyal customers and build the next generation of leaders then this workshop is for you!

    Where
    St. Gallen 1

  • The business context is changing rapidly, and leadership development needs to change right along with it. If not, it risks becoming ineffective at preparing leaders for today’s digital economy. According to recent Fortune survey, only 7% of Fortune 500 CEOs believe their companies are building effective global leaders, while just 10% think that their leadership development initiatives have clear business impact. Research indicates that poor leadership practices cost companies an amount equal to 8% of annual revenues and that 32% of an organization’s employee turnover can be avoided through better leadership. *

    As HR and L&D leaders look to meet these challenges and modernize their leadership development programs for the digital economy, it is essential to recognize that leadership development must be directly linked with the new strategic imperatives of the digital economy. How has the performance of leaders changed over time and what are the biggest opportunities to positively influence their ability to lead? Where are the biggest gaps in achieving success regarding moving the dial on leader performance? What are the existing barriers to effective leadership development and where is there room for improvement?

    To prepare leaders for the future, we must start by teaching new leadership behaviors and new competencies like resilience, leading change, cognitive flexibility and agility. Join Heide Abelli, Senior Vice President of Content Product Management at Skillsoft, as she discusses the business context and factors that distinguish leadership development today from that of the past and where is leadership development going in the future in terms of leader competencies, training modalities and linkages to organizational goals.

    Takeaways
    You will leave this session understanding:

    • How the performance of leaders has changed over time and what are the biggest opportunities to positively influence their ability to lead.
    • Where to begin to address the biggest gaps in achieving success regarding moving the dial on leader performance?
    • What digital competencies are essential for developing successful leadership who can successfully lead through change and transformation?
    • Where to begin today to develop new methods and mindsets to make change within your leadership development programs and catapult them towards success.

    CLICK TO DOWNLOAD SESSION HANDOUT

    Workshop
    Where
    Vevey 1

  • This presentation provides techniques to help learners and performers evolve in the age of workforce transformation. This journey begins with learners taking accountability for their journey and the organization providing the learning enterprise that enables them to succeed. We explore how learners can follow a blueprint for transforming themselves into successful members of the future workforce. This includes the importance of establishing an agile coaching and mentoring network.

    This workshop touches on the following key concepts:

    • Workforce development.
    • Agile learning.
    • Agile coaching and mentoring.
    Workshop
    Where
    Vevey 2

  • Eighty percent of leaders of leaders agree a critical part of their job is to develop leaders of others and hold them responsible for their performance as leaders. But less than 5 percent of leaders of others experience this development or are held accountable for their leadership performance.

    The challenge is further expanded by the fact that most leaders of others are selected for the role based on their strong performance within their area of expertise more than being selected based on leadership potential. If we do not fix this problem, we will continuously experience a shortage of qualified leaders.

    This session is a discussion where you will hear from the Leadership Pipeline Institute and your peers on this concept:

    • Fostering a leader led development culture.
    • Building a talent factory.
    • Supporting leaders at all levels in “stepping up” rather than leading at too low of a level.

    DOWNLOAD SESSION HANDOUTS

    Workshop
    Where
    Vevey 4

  • For far too long, personalized development and executive coaching has been an exclusive C-suite perk. In this session, we bust the myth that personalized leadership development isn’t scalable beyond the executive level. You will hear how Mars, Inc. has democratized access to leadership development for over 2,000 Mars Associates—frontline managers and team leaders—globally in 7 different languages, using BetterUp’s personalized strength assessment, coaching, continuous learning, and analytics.

    In this session attendees will:

    • Learn how Mars harnesses innovation to develop impactful global leaders
    • Discover how tech-enabled coaching accelerates employee growth
    • Find out why creating a distinctive learning culture helps attract, engage, and retain top talent
    Workshop
    Where
    Vevey 3

  • You heard the announcement that CLO Accelerator is going online. Here’s your chance to test drive the new program on Intrepid’s collaborative learning platform. Bring your own device to sample activities from this six-week program with coaching from expert instructors, collaboration with your peers and real-world challenges. You might even win a complimentary seat in the pilot!

    Takeaways:

    • Understand benefits and opportunities of online collaborative learning approaches.
    • Best practices for converting ILT to online.
    • Case study of CLO’s experience “taking it digital.”
    • DOWNLOAD SESSION HANDOUT

    Where
    St. Gallen 1

  • Amy will explain the nature of psychological safety and why it matters more than ever for the future of learning in organizations. With so much riding on innovation, creativity, and engagement, it is essential to attract, cultivate and retain talented employees – but even more important to ensure that they are able to speak up, learn, and grow into leadership roles at all levels. The talk also will provide tips and tools for building psychological safety in the workplace.

    Key points:

    • Why psychological safety is a key factor in high performance in knowledge industries.
    • Why engagement and candor are both vital to success today
    • What leaders must do to create psychological safety for learning and growth

    Keynote
    Where
    Zurich Ballroom ABCD

  • While the most important outcome of learning is improved performance, nearly 60 percent of organizations say learning is not aligned with business goals. So why — and how — should organizations restore the lost connection between learning and performance? We will examine how learning and performance intersect to drive business success. Attendees will gain best practices for linking learning and performance, illustrated through real-world examples from high-performing organizations, and research-backed strategies for delivering a hyperconnected learning experience that moves the needle on performance.

    Learning Objectives

    • Why the learning/performance connection is the magic formula for organizational success
    • Best practices for linking learning and performance, and connecting to business outcomes
    • Real-world examples from high-performing organizations

    DOWNLOAD SESSION HANDOUT

    Workshop
    Where
    Vevey 3

  • There are a plethora of digital learning technologies being introduced in the marketplace, but most of them are focused on serving content to individuals. While there is a place for isolated individual digital learning, it does not always have the desired impact on mindsets and behavior. This session will delve into how organizations can leverage the efficiency of digital learning but amp up the effectiveness by delivering more collaborative — and authentic — learning experiences.

    Forward-thinking organizations are taking online social learning seriously and empowering employees to learn together in a deep, substantive way to create sustainable enterprise-wide behavior change. This collaboration can be achieved by forming digital cohorts who move through learning experiences together, increasing engagement and building relationships, while still operating in an online modality. Employees around the globe together engage in practice, reflection, and mentoring relationships that accelerate organizational performance.

    This interactive session will draw from research and case studies from those who have advanced their learning culture by deploying collaborative learning experiences across a range of strategic learning initiatives.

    During this session, participants will:

    • Explore the positioning of and application for online collaborative learning in your workplace.
    • Identify tips and best practices to getting the most impact out of collaborative learning.
    • Discuss case studies highlighting organizations that are using collaborative online learning for leadership skills, D&I, digital skills and CX.
    • DOWNLOAD SESSION HANDOUTS

    Workshop
    Where
    Vevey 1

  • Initiatives to capture and transfer corporate knowledge are still limited. Few organizations train managers to identify critical knowledge or set up formal processes to pass on the experience of soon-to-be retirees to their successors. In this workshop, we will review cross-generational motivational factors and work styles to gain a better understanding of how to leverage succession planning strategies to maximize organizational effectiveness.

    Takeaways/Learning Objectives:

    • Examine the five generations in the workplace and discuss the importance of succession planning across generations.
    • Examine cross-generational motivational factors and work styles to gain a better understanding of how to leverage succession planning strategies.
    • Decide how you can use this information to optimize succession planning strategies in your organization.

    CLICK TO DOWNLOAD SESSION HANDOUT

    Workshop
    Where
    Vevey 2

  • As the future of work continues to evolve and organizations are seeking to enhance their employee value proposition, education — and the role education plays in workforce development — is increasingly important. Our panel discussion will bring together the perspectives of corporate learning leaders and community workforce development professionals to high light some of the approaches forward thinking organizations are taking.

    At the conclusion of this session, participants will:

    • Learn about ways in which leading organizations are using educational benefits to differentiate themselves in the marketplace.
    • Discuss best practices for communicating with their employees about educational benefits.
    • Be able to identify opportunities that may exist for public and private collaborations for workforce development.

    Our panel will include: Sean Stowers, Director Pearson Accelerated Pathways Matt Bruce, Executive Director Chicago Workforce Funder Alliance $ Steve Woodward, Director Training and Development – Red Roof Inn

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    Workshop
    Where
    Vevey 4

  • Behind every top athlete, actor, musician, singer there is someone whose sole purpose is to help him or her get better: a coach. When performance is everything, the best relies on coaching. Is performance everything for your organization? It’s time to rethink what coaching can do for your teams.

    Topics will include:

    • Research supporting the power of a strengths-based approach
    • The complete definition of a strength
    • The fundamental beliefs that guide a strengths-based coach
    • How leveraging strengths can accelerate performance

    CLICK TO DOWNLOAD SESSION HANDOUT

    Workshop
    Where
    St. Gallen 1

  • Learning organizations are facing the need for ongoing transformation. So, too, do the leaders of those functions. Are CLOs ready for the future business agenda? Where are the gaps and how do we fill them? What are the capabilities of successful learning executives?

    In this lively panel discussion, we’ll dig into exclusive research conducted by Chief Learning Officer magazine on the future of the CLO role and hear directly from learning executives what they are doing now to build the future capability of themselves and their teams.

    In this panel, you’ll learn:

    • The current state of skills and capabilities of learning leaders
    • Projected skills, capabilities and responsibilities for the future
    • Ideas and practices to close the gap between current needs and the future state

    Moderator: Sarah Kimmel, Vice President, Research & Advisory Services, Chief Learning Officer

    Panel Discussion
    Where
    Zurich Ballroom ABCD

  • Revolutionary developments in automation are set to change the world of work as we know it. Automation will accelerate the shift in required workforce skills and as tasks change, job roles will need to be redefined. Human workers will still be needed in places automation simply can’t compete in yet. Investing in critical human skills: problem solving, creativity, project management, listening, and moral and ethical decision making will help organizations retain talent now and in the future. Strategies that focus on next generation learning and development will be essential in preparing employees for the workplace of the future.

    Five manageable steps organizations can take in the short-term — to begin keeping pace with the age of automation:

    • Identify the risk areas for automation.
    • Recognize what skills the company needs to succeed long term.
    • Examine existing employee skills and the skills that will be needed in the next one to five years.
    • Determine the right training for the right skill.
    • Communicate with everyone.

    DOWNLOAD SESSION HANDOUT

    Workshop
    Where
    Vevey 1

  • Fifty-two percent of the Fortune 500 since 2000 are extinct. Half the S&P 500 is predicted to be replaced over the next decade and 9,000 brands will revolve on and off the Fortune 500 over the next six decades. Yet, there's a lack of urgency across most organizations to address these callous realities. Ryan Berman shares his five-step method to taking on change. He’ll walk participants through his "P.R.I.C.E. of becoming a Courage Brand” framework and will show how any willing being or brand can reinvent themselves, liberate from what’s holding them back and deliver a return on courage.
    Workshop
    Where
    Vevey 1

  • Leland looks back on his uncommon life — he is the only person in human history to catch a pass in the NFL and walk in space. Leland will examine his life through the prism of success and achievement. How did he succeed where he rightly should have failed? What motivated him to overcome injuries, setbacks, expulsions, and debilitating deafness? Leland will not only recount his path with honesty and curiosity, he will also mine the latest thinking by researchers, authors, and academics, applying their work to his own life – and by extension giving the audience applicable takeaways.
    Keynote
    Where
    Zurich Ballroom ABCD